Success Story / From Chaos to Control
Devlok Technologies
4 September 2025
The Company: Impess Janta Canteen, a fast-growing online grocery and daily needs delivery service known for its speed and quality.The Challenge: Manual processes and disconnected systems were causing order errors, inventory miscalculations, and delivery delays during peak demand.The Solution: Implementation of Our ERP Solution, an all-in-one platform to seamlessly manage their online store, inventory, and delivery operations.The Results:99.9% Order Accuracy, eliminating costly mistakesReal-Time Inventory Sync between website and warehouse30% Reduction in food waste due to spoilageAbility to Scale to handle 500+ orders daily efficientlyThe Challenge: Overwhelmed by SuccessImpess Janta Canteen's popularity was soaring. However, their manual operational backbone was struggling to keep up with the volume.The Website-Backend Divide: Their e-commerce website was disconnected from their inventory records. This led to customers ordering items that were actually out of stock, resulting in frustrated calls, refunds, and lost trust.Inventory Blind Spots: Managing stock levels for hundreds of perishable and non-perishable items using spreadsheets was a nightmare. They frequently over-ordered items that expired, leading to waste, or under-ordered popular items, missing out on sales.Order Fulfillment Chaos: Order details were printed and physically carried to the warehouse. Pickers often misread handwritten notes or couldn't find items, leading to wrong items being shipped and delivery delays."We were drowning in our own success," recalled Mr. Sandeep Kumar, Founder of Impess Janta Canteen. "Our customer satisfaction scores were dropping because our internal processes were broken. We needed a technology partner, not just software, to automate our entire workflow from the website click to the customer's doorstep."The Solution: Seamless Integration from Click to DeliveryImpess Janta Canteen chose our ERP for its robust inventory management features and its seamless integration capabilities with e-commerce platforms.The implementation created a smooth, automated pipeline:Real-Time Website Integration: ERP seamlessly integrated with their e-commerce store. The moment an item's stock level changed in the ERP (e.g., a sale, a new shipment), the website quantity was updated instantly, preventing overselling.Automated Order Processing: Online orders now flow automatically into ERP Software. The system instantly generates picking lists, packing slips, and shipping labels, saving hours of manual work and eliminating transcription errors.Smart Inventory Management for Perishables: The system provides low-stock alerts and expiry date tracking. This allowed Impess Janta Canteen to run proactive promotions on items nearing expiry, drastically reducing waste.Unified Customer Database: Every order, customer preference, and feedback is now stored in a single place, allowing for better service and targeted marketing."The game-changer was the real-time sync," said Ms. Priya Mehta, Operations Head. "Knowing that what a customer sees on our website is exactly what we have in our warehouse gave us immense confidence. ERP Software brought peace to our previously chaotic operations."The Results: Accuracy, Efficiency, and Happy CustomersThe impact was immediate and transformative, allowing Impess Janta Canteen to scale with confidence.Flawless Order Fulfillment: By automating data entry and providing clear digital picking lists, they achieved 99.9% order accuracy, virtually eliminating shipping errors and customer complaints.Drastically Reduced Waste: With expiry tracking and smart alerts, they reduced spoilage and food waste by 30%, directly improving their bottom line.Foundation for Growth: The automated, efficient system provided the foundation to handle over 500 orders daily without needing to increase administrative staff. They could finally focus on growth instead of fixing problems.Enhanced Reputation: "Our customers now trust us completely because we deliver what we promise, on time," added Mr. Sharma. "ERP Software didn't just streamline our backend; it became the invisible engine that protects our brand's promise of reliability. It's the silent partner in our success."Ready to Streamline Your E-Commerce Operations?If Impess Janta Canteen's story sounds familiar, your business deserves the same seamless efficiency.Schedule a Free Demo today and see how we can integrate your online store with your backend operations for flawless order fulfillment.
How Devlok Technologies's ERP Software Empowered Impess Janta Canteen to Manage 500+ Daily Orders Without a Hitch
